Difficult debugging, enter Processity!

As a Salesforce Administrator, you’ve probably had this happen more than once.

A user logs a ticket or pings you directly:

Hey, something weird just happened with this record.

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Maybe there’s an error message. Maybe a field value looks totally wrong. Maybe a flow just didn’t fire like it should’ve. And just like that, you’re headed down the rabbit hole. You start digging through field histories, flipping through setup, opening up debug logs. You chase down flow diagrams and try to recreate the issue in a sandbox. Sometimes all you’ve got to work with is a screenshot and a vague description like “it just didn’t work.” Sounds familiar?

These kinds of investigations can eat up hours. And the wild goose chase? It’s real. Especially when the cause turns out to be something buried deep in a complex automation: nested flows, triggers with multiple handlers, or obscure errors that only pop up under a very specific set of conditions.

The real pain point?

You’re working without a clear change timeline. No event-level traces. No visual breadcrumbs to follow. Just guesswork. It’s no wonder resolution times stretch out and users start getting frustrated.

That’s where Processity comes in. Processity’s Audit Trail feature changes the game. It gives you an action-by-action log of what happened during a record interaction. Every click, every automation trigger, every flow step - it’s all tracked and organized into a visual timeline.

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So instead of guessing what might’ve gone wrong, you can see the steps, and see where things have gone awry. You can trace a real user journey from start to finish. Which fields were updated? Which types of automation ran? Which trigger events fired? You’ll see how one event led to another, and where things took a wrong turn. Suddenly, what used to be a haystack becomes a neat, sortable thread of events.

And the result?

• Faster root-cause identification
• Fewer support ping-pongs
• More confidence in your fixes

Not only does this save you time (and headaches), it also improves the experience for your users. Issues get resolved faster. You can clearly explain what went wrong and why. And that builds trust, because users can see you’ve got the visibility into what’s actually happening.

And let’s be honest: anything that saves time and reduces the stress of debugging is a win. So, if you’re tired of the “screenshot and search” method of issue resolution, maybe it’s time to upgrade your toolkit. Stop the guess-debugging and start tracing real user journeys - with Processity.