That Awkward Blame Game
If you’ve ever had a business stakeholder point the finger at “Salesforce issues,” you’re not alone.
Salesforce Admins often take the blame for data errors, process breakdowns, or unexpected performance — even when the root cause has nothing to do with them. It’s frustrating. And let’s be honest, it damages the trust between you and your business partners.
Why does this happen? Because there’s often a lack of visibility into how processes actually run in Salesforce.
The Visibility Gap
When things go wrong, business users rarely see the full picture. They know something didn’t work. But they don’t know why. So who gets the blame? The admin.
Without clear insight into whether it was bad data entry, a failed automation, or simply a misunderstanding of how the system should behave, everyone ends up guessing. And guesswork rarely leads to resolution — it just fuels more finger-pointing.
Meet Your New Translator: Processity
This is where Processity can help.
It acts as a shared source of truth for both admins and business stakeholders. With visual process maps, everyone can see exactly how processes are configured and how they actually run — step by step, from start to finish.
No more assumptions. No more confusion. Just clarity.
Tools for Real Answers
Two of Processity’s process visibility features — Audit Trails and Trace Explorer — make a huge difference here.
- Audit Trails give you a detailed, step-by-step log of what happened during a process.
- Trace Explorer lets you drill down to see how a record was modified, and by which parts of your system, in an easy-to-view visual explorer.
This means when an issue pops up, you don’t have to guess. You can pinpoint whether it was:
- A user error
- A data issue
- An automation gone rogue
Building Trust with Transparency
When both sides — admins and business stakeholders — can see the same process data, something magical happens. Blame turns into collaboration. Instead of “Salesforce broke this,” you’ll hear “Let’s check the logs together.” Instead of distrust, you get partnership. That shared transparency builds confidence in the system. And in you, the admin.
Say Goodbye to Misunderstandings
With Processity, you’re not just managing Salesforce. You’re managing relationships. You’re proving how things work. You’re showing what went wrong — and how to fix it.
The result? More trust.
