Power Users Breaking Stuff? Let’s Talk Training with Processity

When Power Users Go... a Bit Too Far

You know the type - the power users who love Salesforce, live in it, and push it to its limits. They’re curious and motivated. And sometimes… they break things. Not on purpose, of course. But when flows fail, data gets overwritten, or weird errors pop up - there’s a good chance a power user was just “trying something.” The worst part? You often don’t know exactly what happened. Or why.

The Problem with One-Size-Fits-All Training

Without visibility into how users actually interact with Salesforce, it can feel like you’re flying blind. Maybe you’re guessing where things went wrong and are having to create generic training sessions hoping to cover your bases. But if you don’t know what specific actions are causing issues, how can you deliver targeted help?

The result?

• The same mistakes keep happening.
• You fix the same issues over and over.
• Your well-meaning power users stay stuck in the same loops.
  
  

Enter Processity: Your Training Gap Detector

Processity helps you change the game. It tracks fine-grain user interactions.  This means you can spot patterns of abnormal use or frequent mistakes tied to specific users or roles. Suddenly, you’re not guessing. You know who needs help and where they need it.

Visual Insights, Real Impact

Processity’s visual explorer makes it easy to trace changes to records. You can literally see how a user interacted with a record, what fields they changed, and which automation steps fired. And with unlimited field tracking - including expanded field types—you won’t miss anything important.
No more scrambling to turn on field history after something breaks. Processity can track it all from the start.

Smarter Training, Better Outcomes

Once you’ve identified the training gaps, you can:

• Personalize support for each power user
• Reinforce correct behaviors before mistakes happen
• Stop repeat issues before they hit your queue
  
  

This doesn’t just make your life easier—it makes your users more effective.

Bottom Line: Less Guessing, More Guiding

Admins shouldn’t have to play detective every time something weird happens. With Processity, you get the insights you need to guide your team with confidence. So stop fixing the same issues, start training the right people on the right things - based on actual data, with Processity.

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