Want Real Insight Into Salesforce Adoption? Meet Processity

You Think You Know How People Use Salesforce

You’ve got documentation. You’ve got process flows. You’ve even held training sessions. But if you’re a Salesforce Admin or Platform Owner, you probably know this truth:  Reality doesn’t always match the documentation. Users skip steps.  They find workarounds. Or they just… don’t use certain features at all.

So What’s Really Going On?

Here’s the tricky part—Salesforce doesn’t make it easy to see what’s really happening. Field history tracking sounds helpful. But there are limits on which fields - the number of, and types - you can track. And even when you do track them, it’s hard to stitch that data together into anything meaningful. You’re left trying to guess how people use the system. Which leads to two big problems:   

1. You keep unused configuration that clutters your org.
2. You waste time developing features no one actually uses.

Enter Processity

This is where Processity steps in - its Audit Trail feature tracks user behavior across an unlimited number of fields and objects. Even better? It captures field types that standard field history tracking can’t - like Roll-up Summaries and Long Text Areas. That means you’re finally getting a full event picture of what users are doing.

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A Visual Map of Real Usage

But Processity doesn’t stop at logging data.  It actually turns that data into value. Using Processity’s Quick Explorer, you get a clear visual of how end users move through your processes. Which paths they take, and - just as important - what they don’t do. You can see exactly which features are being adopted and which ones are collecting dust.

Time to Clean House

Now that you’ve got real insight, you can make smart decisions. Is there a process no one’s using? Maybe it’s time to retire it. Did you build a feature for a team that never touches it?  Now you know not to waste effort maintaining or expanding it. You can streamline your org based on real behavior, not assumptions.

Take the Guesswork Out of Adoption

With Processity, you can finally stop guessing how people use Salesforce. You’ll know.  And you’ll be able to act on it - with confidence.

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